Welcome to simplewearz, operated by Xylent Global Private Limited! Our goal is to provide a smooth, enjoyable, and worry-free shopping experience. In this policy, “we,” “us,” and “our” refer to Xylent Global Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our site, you agree to the terms outlined below regarding returns and refunds. These guidelines are designed to make returning items simple and convenient.

Eligibility for Returns

We want your shopping experience to be completely satisfying. To qualify for a return, items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact. Please ensure that all packaging and labels are returned as received. Products that have been worn, cleaned, or altered are not eligible. Return requests must be submitted within 48 hours of delivery by contacting our customer service team. Items that do not meet these conditions cannot be accepted.

How to Initiate a Return

To make the return process smooth, follow these steps:

 

Step 1: Initiate a Request

Send an email to xylentglobalpvtltd@gmail.com with your Order ID and the reason for the return.

 

Step 2: Share Supporting Photos

If the item is damaged, defective, or incorrect, include clear photos showing the issue. This helps us process your request faster.

 

Step 3: Follow the Return Instructions

Once your request is approved, we will provide instructions on how to return your item safely.

 

Please note that we reserve the right to refuse returns that do not comply with these guidelines.

Refund Process and Timeline

After we receive your returned item, our team will inspect it to ensure it meets the return conditions. You will then be notified whether your refund has been approved or rejected. Approved refunds will be processed to your original payment method within 5–7 business days. You will also receive a confirmation email once the transaction is complete.

Partial Refund Guidelines

If an item only partially meets the return criteria—for example, minor damage or missing packaging—we may offer a partial refund at our discretion.

Damaged, Defective, or Wrong Product?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include clear photos or videos of the issue so we can resolve it promptly.

Need Assistance?

For any questions or help with returns or refunds, our customer support team is here for you. Reach out at: xylentglobalpvtltd@gmail.com