Welcome to simplewearz, operated by Xylent Global Private Limited! We strive to make your shopping journey enjoyable and convenient. In this policy, “we,” “us,” and “our” refer to Xylent Global Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that fashion choices can sometimes change, and you may need to cancel an order. This Cancellation Policy outlines the process and conditions to help you manage your orders efficiently.

Order Cancellation Before Shipment

To provide flexibility, you can cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. If you wish to cancel, please contact our customer support team via email promptly. Once your cancellation is confirmed and your order qualifies, a full refund will be processed to your original payment method within 5–7 business days. This ensures a hassle-free resolution and peace of mind.

Orders Already Shipped

If your order has already been dispatched, it cannot be cancelled. However, you still have the option to return the product once it is delivered, in accordance with our Return & Refund Policy. This allows you to manage changes even after the order has left our warehouse.

Order Modification

Currently, we do not provide the option to modify items or shipping addresses once an order is placed. If changes are required, you will need to cancel the eligible order and place a new one. This process helps us ensure accuracy and timely delivery of your chosen items.

Contact for Cancellation

For any cancellation requests or related queries, our customer support team is ready to assist you. Please reach out to us at: xylentglobalpvtltd@gmail.com